Orders are usually processed and delivered within 2-5 business days.

Once your order has been shipped, you will receive a tracking link or delivery update via email, SMS, or the platform you ordered from.

There is a flat shipping fee of $5 SGD for orders below $50.

Shipping is free for orders above $50 SGD. Free shipping may also be available during selected promotions.

Please check the checkout page for the latest shipping options.

If your parcel has not arrived within the expected delivery time, please check your tracking link with the third party delivery courier. 

Alternatively, you may reach out to us at hello@veeacare.com with your name and order number, and we we will follow up on this for you.

Due to hygiene reasons, we do not accept returns or exchanges for products once they have been sold.

However, we may review exchange requests for items that are unused and in their original packaging. Please contact us at hello@veeacare.com with your name and order number, and our team will assess your request and get back to you as soon as possible.

Exchanges may be accepted for eligible items that are unused, unopened, and in original condition. Please contact us with your order number and reason for exchange.

Please contact us within 7 days upon receiving your order, with your order number, and photos/videos of your item, including its original packaging and shipping label.

Selected Veea products are covered against manufacturing defects for your peace of mind. Warranty coverage does not include normal wear and tear, misuse, accidental damage, or improper care. If something doesn’t feel right, please contact us and we’ll be glad to assist.

Examples may include cracks, broken parts, or functional issues found before first use. Please contact us with photos or videos so we can review the issue.

Warranty does not cover damage caused by dropping, improper sterilisation, harsh cleaning, staining, scratches, normal ageing, or regular teat wear.

Contact us with your order number, product name, photos or videos of the issue, and a short description. Our team will review and advise on the next steps.

Yes, Veea feeding products are made without BPA and BPS for safe everyday feeding.

Yes. Veea PPSU bottles can be sterilised by boiling, steaming, or using suitable UV sterilisation methods. Always follow the care instructions provided with the product.

Veea feeding products are tested to EN14350:2020, a recognised European safety standard for children’s drinking equipment.

Teat size guides are a helpful starting point, but every baby feeds differently. Choose the flow that allows your baby to feed calmly, steadily, and comfortably.

Your baby may cough, gulp, pull away, or have milk leaking from the mouth. Consider switching to a slower teat flow if feeds feel rushed or uncomfortable.

Your baby may suck harder, become frustrated, take too long to finish, or fall asleep before drinking enough. Consider moving up a teat size when your baby is ready.

For regular use, we recommend replacing your baby’s teat every 4–6 weeks to ensure optimal hygiene and feeding comfort. Before each feed, always check the teat for signs of wear such as stickiness, thinning, cracks, tears, or changes in shape, and replace it immediately if you notice any deformities

Yes. Wash and sterilise all bottle parts before first use.

Veea bottles may be washed in the dishwasher if placed securely on the top rack. However, handwashing is recommended to help maintain clarity and product condition.

Avoid abrasive brushes, harsh chemicals, or strong solvents, as they may scratch or damage the bottle and teat.

Polyphenylsulfone (PPSU) milk bottles naturally have a warm amber hue. Known for their exceptional durability and heat resistance of up to 180°C, PPSU bottles may gradually develop a deeper yellow tone over time with repeated sterilisation and regular contact with milk or cleaning agents.

This colour change is purely cosmetic with prolonged usage. It does not affect the safety, quality, or performance of the bottle, and is not a sign of chemical leaching.

Please contact us through the enquiry form, or drop us an email at hello@veeacare.com.